According to Forrester, a chat with a live customer aid agent can cost $6 12 per interaction, but an automatic interplay can cost as little as 25 cents. A skills base doesnt simply must be a reservoir of help center articles. It can also come with applications like a regularly asked questions FAQ section, a user forum, articles, white papers, how to articles, video tutorials, case reviews, and dictionaries or glossaries virtually, anything that helps clients perceive and use your merchandise or services. Technically speaking, a expertise base could also fall under a few broader use cases. In most contexts, we recall to mind it as a web competencies base, something that helps clients find answers to common questions. But you could also set up an IT potential base or an internal agency expertise base to help your employers learn how your organization operates, discover advantages and HR counsel, or get solutions to common IT and technical questions.